Payment Policy
At Luna Mae, we want your shopping experience to be simple, safe, and transparent. This policy explains our accepted payment methods, pricing, and how your transactions are processed.
Accepted Payment Methods
We accept the following payment methods:
- Credit and debit cards: Visa, Mastercard, American Express
- Apple Pay
All payments are processed at the time of placing your order. Your order will only be confirmed once payment has been successfully processed.
Currency and Pricing
All prices on our website are listed in Australian Dollars (AUD). The total price displayed at checkout — including the product price and any applicable shipping costs — is the final amount you will be charged. There are no hidden fees or additional charges.
Payment Security
Your payment security is our priority. All transactions on our website are protected by SSL/TLS encryption, ensuring that your payment information is transmitted securely.
Our payment processing is handled by trusted, PCI-DSS compliant providers. This means your card details are processed in accordance with the highest industry security standards. We do not store your full credit or debit card details on our servers.
When You Are Charged
Payment is taken at the time you place your order. If your payment is successful, you will receive an order confirmation email. If your order cannot be fulfilled after payment (for example, due to stock unavailability), we will issue a full refund to your original payment method.
Failed Payments
If your payment fails, your order will not be processed. Common reasons for failed payments include insufficient funds, incorrect card details, or your bank declining the transaction. If you experience a payment issue, please check your details and try again, or contact your bank or card issuer. You can also contact us at support@luna-mae.com for assistance.
Refunds
All approved refunds are processed to your original payment method. Refunds are typically processed within 5 business days of approval. Please allow additional time for the refund to appear in your account, depending on your payment provider. For full details on our return and refund process, please see our Return & Refund Policy.
Related Policies
For information about delivery, please see our Shipping Policy. For details on returns, please see our Return & Refund Policy. For general terms, please refer to our Terms of Service. If you have any questions, visit our FAQ or Contact page.
Contact
Store name: Luna Mae
Business Name: Velo Goods Retail
Address: Wilderbeekstraat 40, 5931KW, Tegelen, The Netherlands
E-mail: support@luna-mae.com
Contact form: Contact
Phone: +31683001207
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
We aim to respond to all enquiries within 24 hours.