Shipping and Delivery Policy

At Luna Mae, we strive to provide a transparent and efficient delivery experience. Below, you will find important details about processing times, shipping costs, and delivery schedules.

Processing Time

Orders are processed within 1-3 business days (Monday - Friday).
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

After processing, delivery takes an average of 8-12 business days.
Total estimated delivery time: 9-15 business days (processing + shipping).
Shipping is handled via standard shipping with tracking included.

Please note: All orders are shipped from our warehouse in China.

Shipping Schedule

Orders are processed and shipped Monday - Friday.
Deliveries may occur Monday - Saturday, depending on the carrier.

Shipping Costs

✅ Free Shipping: All orders are shipped free of charge, with no minimum order requirement.

Shipping Restrictions

We currently only ship to Australia.
We do not support expedited shipping at this time.

Additional Information

If there are unexpected delays, customers will be notified promptly via email.
Customers will receive a tracking number once their order has been dispatched.
For questions about your order status, contact us via email.

Contact Information

📧 Email: support@luna-mae.com
🕒 Support Hours: Available 24/5

Company Information

🏢 Company Name: Velo Goods Retail
📜 Company Registration No.: 92012205
📍 Business Address: Wilderbeekstraat 40, 5931KW, Tegelen, The Netherlands