Shipping Policy

At Luna Mae, we are committed to providing an exceptional shopping experience for our Australian customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia.

Shipping Locations

This shipping policy applies to orders shipped within Australia. We do not currently offer international shipping.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM AEST. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 8 to 12 business days (Monday to Friday).
  • Estimated total delivery time: 9 to 15 business days.

Please note that business days do not include weekends or public holidays.

Carrier Services

All orders are fulfilled through our logistics network. We partner with the following reliable carriers for deliveries within Australia:

  • Australia Post

The carrier may vary depending on your location and order specifics, but all shipments include tracking.

Shipping Costs

Free shipping: All orders within Australia qualify for free standard shipping, with no minimum order requirement. The total price displayed at checkout is the final amount charged — there are no hidden fees or additional charges.

Delivery Issues

If you experience any issues with your delivery, such as delays or a lost package, please contact our customer service team immediately at support@luna-mae.com or via our Contact page. We are here to assist you and ensure your order arrives safely and on time.

If your order has not arrived within 20 business days of dispatch, please reach out so we can investigate the matter for you.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Track Your Order page.

Questions?

Visit our Frequently Asked Questions page or contact our customer service team. For information about returns and refunds, please see our Return & Refund Policy. For questions about payments, please see our Payment Policy.

Contact

Store name: Luna Mae

Business Name: Velo Goods Retail

Address: Wilderbeekstraat 40, 5931KW, Tegelen, The Netherlands

E-mail: support@luna-mae.com

Contact form: Contact

Phone: +31683001207

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)

We aim to respond to all enquiries within 24 hours.